Translation provided for convenience. In case of any discrepancy, the Spanish version prevails.
Authoritative language: Spanish. In case of any conflict or discrepancy between this version and any translation into another language (English, Portuguese, German, or other), the Spanish version prevails.
This Policy should be read together with Reloru's Terms and Conditions of Use. While the Terms describe the rules for using the Reloru mobile application (the "App"), this Policy describes what data the App handles, what it uses it for, who it shares it with, where it is stored, and what rights you have over it.
1. Scope
This Policy applies to the use of the App, both without an account (the data stays only on your phone) and with an account (required for Care together, Remote care, and to keep your data when you change phones).
It does not apply to third-party services you use in connection with the App (for example, your Google or Apple account if you sign in with them, or the store from which you downloaded Reloru): those services have their own policies.
2. What information the App handles
2.1 Without an account: everything stays on your phone
If you use Reloru without creating an account, the data you generate is stored only in a local database on your phone:
- The people and pets you care for (name, whether it is a person or a pet, chosen color).
- Medications (name, form, dose, stock) and their schedules.
- The dose history (given, skipped, unmarked) and stock adjustments.
- Your preferences (language, quiet hours, reminders turned on, etc.).
None of this leaves your phone until you create an account or sign in.
2.2 With an account: data stored on our servers
When you create an account or sign in, the data in Section 2.1 is uploaded and synchronized with servers of a cloud infrastructure provider (database and authentication), so that it is available on your phones and to those who care alongside you. The following is also stored:
- Your account: email address, the name you choose to display, and language.
- Your phones: a device identifier, the system (Android or iOS) and its version, the App version, the language, the last time it connected, and the identifier used to send it alerts (notification token).
- Who cares for whom: the links between accounts and people or pets (who shares, who helps, who provides remote care and with what permission), invitation codes, and the consent accepted.
- Doses and who marked them: each recorded dose, who marked it, at what time and from which phone, whose turn each scheduled time is, and the changes made to medications and schedules (with who made them).
- Alerts sent: for example, an unmarked dose, a reminder from your caregiver, or a possible double dose.
- Your plan: whether you have Reloru PRO, an active trial, its expiration date, and grace period.
2.3 Signing in with Google or Apple
If you choose to sign in with Google or Apple, the App receives from that provider the minimum information needed to authenticate you (an account identifier and, depending on what you authorize, your name and email address). Those providers process the sign-in under their own policies.
2.4 Crash reports
If the App closes unexpectedly or has an error, the version published in the stores sends a technical report to Firebase Crashlytics (by Google) so we can fix it. The report includes the type of error and the part of the code where it happened, the App version, the phone model and system, its state at that moment (for example, free memory), and a random identifier of the installation. It does not include your medications, names, schedules, doses, email, or account: the App removes the text of each error before sending it.
2.5 What the App does NOT collect
- It does not use analytics or behavior-tracking services.
- It does not contain advertising or ad-tracking or marketing tools.
- It does not access your location, contacts, photos, or microphone.
- It does not sell, rent, or share your data for commercial or advertising purposes, under any circumstances.
3. What the information is used for
Exclusively to operate the App:
- Showing you your medications, schedules, and history, and scheduling your reminders.
- Synchronizing your data across your phones and with those who care alongside you.
- Showing those who care for a person or pet what was marked and who marked it, and whose turn each dose is.
- Sending alerts: to your caregiver if a dose is not marked, to caregivers if a dose was marked twice, to another phone to clear a reminder that has already been marked, among others.
- Knowing whether you have Reloru PRO and handling the end of a plan.
- Responding to your questions and requests.
It is not used for advertising or marketing profiles, nor is it combined with data from sources outside the App.
4. Who the information is shared with
- Those who care alongside you: if you share a person or pet, or someone cares for you remotely, those accounts see their medications, schedules, and history, and who marked each dose. You decide whom to invite, and the link can be ended from the App.
- Cloud infrastructure provider: stores and processes account data, as a data processor, solely to operate the App.
- Notification service (Firebase Cloud Messaging, by Google): receives your phone's identifier and the text of each alert in order to deliver it. It does not receive your medication history.
- Crash reports (Firebase Crashlytics, by Google): receives the technical reports described in Section 2.4, with no health or account data.
- Sign-in providers (Google, Apple): only if you choose to use them.
- App stores (App Store, Google Play): process Reloru PRO purchases under their own policies.
- Legal requirement: if a competent authority requires it through a valid legal process, it may be necessary to disclose limited information in accordance with applicable law.
5. Where it is stored and for how long
- On your phone: for as long as you have the App installed. It is erased when you uninstall it, when you sign out (the account data), or when you delete your account.
- On the servers: for as long as your account exists. In addition:
- People or pets that no one cares for anymore are deleted 30 days later.
- Alerts sent are deleted after 90 days.
- Expired invitation codes are deleted after 30 days.
- Crash reports: Firebase Crashlytics keeps them for 90 days.
- Location: our providers' servers may be located in the United States or in other countries different from yours (see Section 7).
6. Security
- Communication between the App and the servers is encrypted (HTTPS/TLS).
- On the servers, each account can only read the data of the people it cares for; the access rules are enforced in the database itself.
- The phone's local database is not encrypted at rest. We recommend protecting your phone with a screen lock.
- No system is 100% secure. If you suspect unauthorized access to your account, change your password (or review your Google or Apple account) and write to us (Section 11).
7. International transfers
If our providers' servers are located in a country other than yours, your data may be transferred to and stored outside your country of residence. We handle your data in accordance with the applicable data protection laws and with the measures described in Section 6.
8. Your rights
- Access and correction: you can view and edit your medications, schedules, and history directly in the App. To correct your name or email address, write to us (Section 11).
- Deletion: you can delete your account from Settings. Doing so erases your account and your data on the servers, as well as the data on the phone. Those who were caring for you receive a notice that your account no longer exists. Data about people or pets that other accounts are still caring for remains available to those accounts.
- Withdrawing consent to share: you can stop caring for someone, remove someone who cares alongside you, or end a remote link from the App at any time.
- Copy of your data (portability): you can request it by writing to the contact in Section 11.
- Objection and other rights granted to you by the law of your country: you can exercise them through the same contact.
9. Minors
Creating an account is intended for people over 18 or who have reached the age of majority established by the law of their country. A minor may only use the App under the supervision and with the consent of their parent or legal guardian.
Recording a minor's medications (for example, a parent caring for their child) is an intended use of the App: that data is handled in accordance with this Policy, under the responsibility of the adult who manages it.
10. Changes to this Policy
This Policy may be modified to reflect changes to the App, to legal requirements, or to the operation of the service. In the case of significant changes, a reasonable effort will be made to give notice within the App reasonably in advance. Continued use of the App after a new version takes effect constitutes acceptance of it.
11. Contact
For questions about this Policy or to exercise your rights, write to: