Translation provided for convenience. In case of any discrepancy, the Spanish version prevails.
Authoritative language: Spanish. In case of any conflict or discrepancy between this version and any translation into another language (English, Portuguese, German, or other), the Spanish version prevails.
1. Acceptance of these Terms
By downloading, installing, accessing, or using the Reloru mobile application (the "App" or "Reloru", "we" or "our" when referring to the App itself), you (the "User" or "you") acknowledge that you have read, understood, and agreed to these Terms and Conditions (the "Terms") in full. If you do not agree with these Terms, you must not download, access, or use the App.
If you use the App on behalf of another person (for example, as a caregiver managing the medications of a family member, a minor in your care, or a pet), you represent that you have the necessary authorization from that person or their legal representative to do so, and you also accept these Terms on behalf of that management.
Continued use of the App after any update to these Terms constitutes acceptance of the updated version (see Section 15).
2. Description of the service — what the App IS and what it IS NOT
2.1 What Reloru IS
Reloru is a reminder, logging, and coordination tool for medication doses. Specifically, it allows you to:
- Record medications (name, form, dose, quantity on hand) that the User or a caregiver enters manually, for themselves, for people they care for, or for pets.
- Configure dosing schedules and frequencies, from which the App calculates and schedules reminders on the device.
- Keep a dose history (given, skipped, unmarked) based on what the User or those who care alongside them mark.
- Keep a simple stock count for each medication.
- Home care: manage, from your own phone, the medications of people or pets who do not use the App.
- Care together: let several people, each with their own phone, care for the same person or pet: they see and mark their doses, can see who gave each one, and can split up whose turn each scheduled time is.
- Remote care: let a person who uses the App on their own phone share their doses with whoever cares for them, and let that caregiver receive alerts when a dose is not marked.
2.2 What Reloru IS NOT (the central limitation of these Terms)
This is the single most important point in this entire document. Reloru IS NOT:
- A medical device, nor regulated medical software.
- A diagnostic, prognostic, or clinical assessment tool of any kind.
- A source of medical, pharmaceutical, veterinary, or any other professional health advice.
- A system that suggests, recommends, validates, adjusts, or advises against doses, medications, combinations, or treatments.
- A system that calculates, detects, or warns about drug interactions, contraindications, allergies, or any clinical risk.
- A substitute for the judgment, supervision, or instructions of a health professional.
- An emergency service or a continuous medical monitoring system.
All information regarding medications, doses, and schedules shown in the App is information the User or a caregiver entered manually. The App does not generate, validate, correct, or verify that content against any clinical, pharmacological, or veterinary database. The App only stores that data, calculates schedules from it, sends reminders and alerts, and records what users mark.
The App's alerts (for example, that a dose was not marked or that the same dose was marked twice) are informational: they report what was recorded in the App and do not constitute a medical assessment. If you have any doubt about a medication, dose, schedule, interaction, or symptom, you should always consult a qualified health professional (or a veterinarian, in the case of a pet). In an emergency, you must immediately contact local emergency or poison control services: the App does not fulfill, and is not intended to fulfill, that function.
3. User responsibility for the accuracy of data
The User (or the caregiver acting on their behalf) is solely responsible for the accuracy, completeness, and up-to-date status of the data they enter into the App: medication names, forms, doses, schedules, frequencies, and any other related information. The same applies to what they mark (a dose given or skipped).
The App does not validate, verify, or correct the clinical content of that data. If an incorrect schedule, dose, or medication is entered, the App will reflect and remind exactly that incorrect information. It is the sole responsibility of the User and those who care alongside them to verify that the data matches the actual instructions of a health professional.
The App assumes no responsibility for consequences arising from data entered or marked incorrectly, incompletely, or that has become outdated.
4. Limitation of reminder and alert delivery
This section is central to the safe use of the App.
Reminders are scheduled using the local notification mechanisms of Android and iOS, and alerts between phones (for example, to a caregiver) are sent through third-party messaging services. None of these mechanisms guarantees 100% delivery, for reasons that depend on the operating system, the manufacturer, the network, and the device itself, including (without this list being exhaustive):
- Battery optimization or aggressive background-process management.
- "Do Not Disturb" modes, power saving, disabled notification permissions, or restrictions configured by the User.
- The device being off, out of battery, in airplane mode, offline, or out of the User's reach.
- Failures or delays of the operating system, the hardware, the network, or the messaging services.
- The User ignoring, dismissing, or muting an alert that was already delivered.
For all of the above, the App does NOT guarantee that reminders and alerts will arrive in every case, nor that they will arrive at the exact time. Reloru is an aid to help you remember and coordinate, not a guaranteed delivery mechanism.
The App must NOT be used as the sole safety mechanism for critical or life-threatening medications. For treatments where a missed, late, or duplicate dose could pose a serious risk, the User must use additional backup mechanisms (independent alarms, direct human supervision, specialized medical systems, etc.).
5. Care together and Remote care
5.1 Synchronized data, not real time
What one phone shows of another (the doses marked by someone who cares alongside you, the day of a person you care for remotely, etc.) is a synchronized copy of the data, not a guaranteed real-time connection. There may be a delay between what happens and what is shown, depending on each phone's connectivity and the availability of the service. Where applicable, the App indicates how long it has been since a phone last connected.
Therefore:
- Before giving a dose to someone cared for by several people, the User must make sure that no one else has already given it. When the phone has not connected for a while, the App warns about it and asks for confirmation; even so, the responsibility for coordinating with the other people providing care lies with them.
- If two phones mark the same dose, the App alerts the caregivers as soon as it learns of it. That alert may arrive late if a phone was offline, and it does not replace consulting a professional.
- "Whose turn it is" for each scheduled time is an aid for getting organized; it does not ensure that the person will give the dose.
5.2 Consent and control
- To care together for a person or pet, whoever shares them generates a code and whoever joins accepts it. Whoever shares represents that they have the authorization of the person being cared for or of their legal representative.
- In Remote care, the person being cared for accepts the link from their own phone and chooses what their caregiver can do. Either party can end the link from the App.
- Whoever joins to provide care can see the medications, schedules, and history of the shared person or pet, and the other caregivers see what they mark.
- The App does not supervise, validate, or intervene in the caregiving relationship between Users: it only provides the technical tool for it to work.
6. Accounts, data, and privacy
6.1 Accounts
The App can be used without an account: in that case, the data stays only on the phone. Creating an account is required for Care together, Remote care, and to keep your data when you change phones; with an account, data is stored and synchronized on servers of cloud infrastructure providers that the App uses for that purpose. The User is responsible for keeping their access confidential.
6.2 Privacy Policy
The handling of the User's personal data (what is collected, for what purpose, for how long it is retained, with whom it is shared, and the User's rights over that data) is described in Reloru's Privacy Policy, available within the App (in Settings and when creating an account). It should be read together with these Terms.
6.3 Account and data deletion
The User can delete their account from Settings. Upon confirming, their account and the associated data on the servers are deleted, the data stored on the phone is erased, and pending reminders are canceled. Those who were caring for the User receive a notice that the account no longer exists. Data about people or pets that other accounts are still caring for remains available to those accounts.
If the in-app mechanism is unavailable for any reason, the User may request deletion by writing to the email address listed in Section 16.
7. Free plan, Reloru PRO, and payments
Reloru offers free features and, optionally, a paid plan ("Reloru PRO") with additional features, which may include a free trial period.
- Prices, billing cycles, trial duration, and other commercial terms are shown within the App before any purchase is confirmed, and may vary by app store and country.
- Every purchase, automatic renewal, cancellation, and refund is processed by, and governed by the terms of, the relevant store (Apple's App Store or Google Play), in addition to these Terms. In case of any conflict regarding payment processing, the store's policies prevail.
- The subscription is managed (cancellation, plan changes) from the User's account in the relevant store.
- Care together requires Reloru PRO for whoever shares the person or pet; whoever joins to help does not pay. If the plan of the person sharing ends, the App notifies them and offers a grace period; when that period ends, those who were helping can no longer see that person or pet, who goes back to being only on the phone of the person who shared them. The history is not deleted. Double-dose alerts about doses already recorded are still delivered.
- The features included in each plan may be modified in the future, with reasonable notice given within the App.
8. Prohibited use and User conduct
The User agrees not to:
- Enter false or misleading information with the intent to cause harm (for example, knowingly recording incorrect doses or intakes to harm the person being cared for).
- Manage a third party's medications, share them, or add other people to their care without the authorization of that person or of whoever holds their legal representation.
- Share invitation codes with people unrelated to the care, or attempt to use codes that were not given to them.
- Attempt to breach, decompile, reverse-engineer, or interfere with the security, availability, or operation of the App or the infrastructure that supports it.
- Present the App to third parties as a diagnostic tool, medical advice, or a medical device.
- Access or attempt to access other Users' accounts or data without authorization.
- Use the App in any way that violates applicable law, third-party rights, or these Terms.
The access of anyone who breaches this section may be suspended or removed, in accordance with Section 13.
9. Intellectual property
The App, its name ("Reloru"), its code, design, interface, text, logos, iconography, and other elements are protected by applicable intellectual and industrial property laws. These Terms do not transfer any ownership rights in the App to the User; they only grant a limited, non-exclusive, revocable, and non-transferable license to use it in accordance with these Terms.
The data the User enters into the App remains the User's; it is stored and processed solely to provide the service, in accordance with the Privacy Policy.
10. Disclaimer of warranties ("as is")
The App is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including — without limitation — warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted availability, or absence of errors.
In particular, the App does not warrant that:
- It will operate without interruptions, errors, or technical failures.
- Reminders and alerts will be delivered in every case or on time (see Section 4).
- What one phone shows of another will reflect the most recent state (see Section 5).
- It will be compatible with every device, operating system, or configuration.
Where the law does not allow certain warranties to be excluded, these exclusions will apply to the maximum extent permitted.
11. Limitation of liability
To the maximum extent permitted by applicable law, the App will not be liable for indirect, incidental, special, consequential, or punitive damages, nor for loss of data, revenue, or opportunities, arising out of or related to the use of, or inability to use, the App, including — without limitation — damages arising from:
- A reminder or alert that did not arrive, arrived late, or was ignored (see Section 4).
- Data entered or marked incorrectly (see Section 3).
- A dose given twice, or not given, due to a lack of coordination among caregivers or to synchronization delays (see Section 5).
- Health decisions made by the User, a caregiver, or a third party based on information recorded in the App, or on its absence or staleness.
- Treating the App as medical advice, a diagnosis, or a medical device, contrary to what is set forth in Section 2.
This limitation is not intended to exclude liability that cannot legally be excluded.
12. Minors
Creating an account, sharing someone's care, or accepting a code is intended for people over 18 or who have reached the age of majority established by the law of their country. A minor may only use the App under the supervision and with the consent of their parent or legal guardian.
Recording and managing a minor's medications (for example, a parent caring for their child) is an intended use of the App; in that case, the responsible adult is the one who accepts these Terms and is responsible for the use of the App in relation to that minor.
13. Termination of the service or account
The User may stop using the App and delete their account at any time (see Section 6.3).
A User's access to the App, or to certain features, may be suspended or removed, with or without prior notice, in case of a breach of these Terms, misuse under Section 8, a legal requirement, or discontinuation of the service.
The App may also be discontinued, in whole or in part, with reasonable advance notice given when possible.
Sections that by their nature should survive termination (including Intellectual property, Disclaimer of warranties, and Limitation of liability) will remain in effect.
14. Severability
If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect.
15. Changes to these Terms
These Terms may be modified to reflect changes to the App, to legal requirements, or to the operation of the service. In the case of significant changes, reasonable efforts will be made to give notice within the App reasonably in advance of their effective date.
Continued use of the App after a new version takes effect constitutes acceptance of that version. If the User does not agree, they must stop using the App and may delete their account in accordance with Section 6.3.
16. Contact
For questions about these Terms, about the App, or to exercise any of the rights described in this document, the User may write to: